Introduction:
This Complaints Procedure sets out how to make a complaint about goods purchased from Piotr Jacek Trembecki, ID: 88236919.
- Subject of complaint
The complaint applies to defects occurring after receipt of the goods if they are caused by manufacturing defects or non-conformity with the ordered goods.
- Reporting a complaint
Complaints must be submitted in writing within 14 days of the discovery of the defect. Complaints can be sent to the following addressSzymanowskiego 10/2, 48-340 Głuchołazy, Poland
- Customer rights
If a complaint is accepted, the customer is entitled to a repair, replacement, discount or refund in accordance with applicable law.
- Complaint handling time
Complaints will be processed within 30 days of submission. The customer will be informed of the outcome of the complaint.
- Liability for defects
The customer is liable for damage caused by improper use of the goods. The company is not liable for defects caused by unauthorised interference with the goods.